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| Today, most businesses are facing more
turbulent markets, more demanding shareholders and more discerning
customers, and many, like you, are restructuring to meet such challenges.
The pressures on business are greater today than ever. Global competition,
oppressive macroeconomic conditions, and informed, discerning customers
mean businesses must deliver ever higher levels of quality and service,
at competitive prices. Quite often these pressures necessitate changing
how the organization operates – to inject a more commercial
outlook, to redefine roles, to eliminate unproductive work habits,
or to integrate a new technology to support the business. |
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| Organizational Change Management (OCM) is the process
of realigning an organization to meet the changing demands of its
business environment, including improving service delivery and capitalizing
on business opportunities. This change is generally underpinned by
improvement to the business process and newer better suited technologies.
OCM includes the management of changes to the organizational culture,
business processes, physical environment, job responsibilities, staff
skills/knowledge and policies/procedures. Effective OCM ensures that
the inevitable changes that occur in any organization due to changes
in the Processes, Tools (Software) and Roles & Responsibilities
are mitigated in an organized and positive manner. This means that
instead of becoming full-blown crises, possible impacts due to changes
in organization are considered, change management strategies are appropriately
documented, reviewed and communicated, and decisions are implemented
by the appropriate parties. Effective OCM along with effective communications
can make the difference between failure and success. Whether the change
is large or small, the ability to manage it is a critical component
of high performance. Ace Consulting Group helps organizations prepare
for coming changes, manage the complex organizational and workforce
transition to the desired end state. And we help them operate successfully
once a business solution or transformation is in place to realize
the greatest long-term value from their business improvement efforts.
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| Ace Consulting Group believes effective change management
is best driven by people in the organization undergoing the change
– the owners of the particular business process – supported
where necessary by hands-on specialist practitioners at critical junctures.
Our approach to change management is resource driven. We aren’t
consultants, and we don’t prescribe methodologies. What we can
deliver is an experienced change manager or change program director,
with a track record of delivering successful change in similar circumstances,
and if necessary, with mastery of specific change management tools. |
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| We can: |
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Design and implement a
carefully planned, high-involvement change strategy |
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Assess the overall organization's
readiness to change |
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Create Shared Vision among top leadership
about the changes that need to be made |
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Mobilize Commitment among the key
stakeholders that need to lead the change - set up steering committees
and cross-functional teams as necessary |
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Create a partnership between internal
and external resources |
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Build Leadership Capacity in culture
change, team leadership and management skills |
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Track Progress - we help you troubleshoot
resistance to change and other rough spots in the implementation process |
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Develop a culture that will support
critical initiatives such as reengineering, mergers and acquisitions,
continuous improvement and learning organizations |
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Successfully integrate different cultures
during a merger or acquisition |
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Develop and implement a change roadmap
for new business initiatives or processes |
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Learn to overcome resistance to change |
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Design a whole systems change event |
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Identify critical areas for customer
retention, align system and processes, and effectively manage the
culture transformation |
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Give front-line service leaders skills
to identify barriers to service excellence, define solutions for overcoming
these barriers, and develop and nurture the service culture |
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Give your front line service providers
the skills and confidence to meet and exceed customer expectations |
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Help your people develop the awareness
and skills they need to bring and sustain change |
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Determine the core competencies required
at each level for successful leadership performance |
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Use a variety of methodologies to
assess the behavioral changes and provide one-to-one coaching |
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Redesign your business, work processes
and reward systems to ensure that change lasts |
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Review the current capabilities and
determine how well they match with the desired capabilities in terms
of knowledge, skills and behaviors |
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Design and deliver a thorough training
and development effort to facilitate change |
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Provide skill development in critical
areas such as communication, fact-finding, collaboration, conflict
resolution, and process monitoring and improvement |
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Provide behavioral skills for the
new breed of workers in areas such as taking initiative, continuous
improvement, problem-solving and coaching |
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